F A Q

To create all the necessary B2B global shipping documentation in PDF form so you can forward it to the appropriate party.  All documentation prepared Incoterm: Delivered Duty Paid using your FedEX or UPS account number.

Unfortunately this it is NOT an express service so the average transit time will be approximately 4 business days and the turnaround time for documentation can be up to 48 hours.  To be clear, we can choose whichever UPS or FedEx service you request but do not promise "overnight".   We cannot control and be responsible for unforeseen government delays.

 The acronym “COM” stands for “Customer’s Own Material”, while “COL” stands for “Customer’s Own Leather”.  These terms are to let designers and customers know that Manufacturers will accept fabric and/or leather and will apply it to the furniture. 

Before we go any further, we believe these are two important details to address before using our service.

Currently these are they only two integrators we partner with and  you  are responsible for all of their charges generated from the shipping activity.  We  can also  quote with our FedEx account if you like.

This will certainly save time as opposed to waiting 24-48 hours for a collection to occur.  Of course we have a solution should there not be a daily pick-up.

Our Service will only be as good as the packing used by distributor/reseller. Overpacking is suggested to avoid damages and we suggest durable plastic bags like the industry standard Shipmaster ® .   We work only with items packed well for global transportation.

Yes.  You can ship packages up to 150 lbs (68kg), up to 108" (274cm) in length, and 165" (419cm) in length plus girth.   Should you have more than 5 bolts, palletization may be necessary depending on your negotiated rates.  In this case, email us for verification.

Yes.  We use the value from your invoice and place this as the Carriage/Customs value with the integrator.  This value used for Customs as well. If shipment is lost by Integrator, you should file a claim immediately with the  integrator.

Yes. We would be happy to but if we feel a better code is available, we will reach out to you to confirm.

Yes and No.   The shipment can still be processed but better to provide one for the sake of efficiency.  Please note we are offering the Customs Clearance so you do not need to hire a Customs Broker which will most certainly delay the shipment. It is better to have both export and import tax identification numbers.

Just click on download link below and provide the following:

• number of parcels and corresponding weight/dimensions
• FedEx or UPS account number for billing
• invoice with description and type of fabric or leather
• full ship from and to addresses including email/phone numbers
• side mark

Do you have to fill out the form? 

• of course not especially if you are a seasoned veteran